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Shipping And Delivery
What normally happens after you pay, how long each stage takes, and the point at which it is worth writing to the seller.
What Happens After You Pay
The seller sends a confirmation email within minutes. Keep it — it carries your order number, and every question about the order needs that number. If it has not arrived within the hour, check the promotions and spam folders before assuming anything went wrong.
Orders are normally picked and dispatched within one to two working days. A tracking number follows once the parcel physically leaves, which is usually a day after the dispatch email rather than the same hour.
How Long Delivery Takes
| Destination | Typical window | Shipping cost |
|---|---|---|
| United States | 5–7 working days | Free on 3 and 6 bottles |
| Canada | 10–15 working days | Calculated at checkout |
| UK, Ireland, Australia, New Zealand | 10–15 working days | Calculated at checkout |
| Elsewhere, where available | Up to 20 working days | Calculated at checkout |
These are the seller’s usual windows rather than guarantees. Holidays, weather and customs all stretch them, and the checkout confirms whether your country is served at all.
Free Shipping, Precisely
Free US shipping applies to the three and six bottle packages. The two-bottle package has delivery calculated at checkout for your address. International orders always have shipping calculated at checkout. The pricing page shows which package is which.
Customs And Import Tax
Parcels crossing a border can pick up duty or import tax. That is charged by your own government rather than by the seller, and it is payable by you, usually to the courier before they will hand the parcel over. Nothing about it is within the seller’s control.
When A Parcel Is Late
A few quiet days on tracking is normal, particularly over a weekend or a holiday. A full working week with no movement at all is the point to write to the seller with your order number.
If tracking says delivered and nothing is there, check with neighbours and around the building first — couriers leave parcels in odd places — then contact the seller. Give it two working days past the outer end of the estimate before you assume it is lost.
Wrong Item, Or A Damaged Bottle
Photograph it before you do anything else, then contact the seller with the photo and your order number. This is straightforward to fix and it is fixed by them, not by us.
On arrival, check the seal is unbroken and that a batch code and expiry date are printed on the label. Anything that looks off is a reason to leave the bottle unopened and get in touch.
Changing Or Cancelling An Order
Contact the seller immediately, using the address on your confirmation email. Before dispatch this is usually straightforward. After dispatch it becomes a return under the 60-day policy instead, which is a slower route to the same place.
We cannot track your parcel. sugarresets.us is an independent publisher with no access to orders, tracking numbers or payments. Everything above describes the seller’s process so you can follow it accurately. Write to them and you will be helped faster than by writing to us.
Delivery Questions
What readers ask about this part of the product.
How long does US delivery take?
Usually five to seven working days after dispatch, with dispatch itself taking one to two working days after you pay.
Is shipping free?
On the three and six bottle packages within the US. Everything else has delivery calculated at checkout for your address.
Do you ship internationally?
The seller ships to many countries. The checkout confirms whether yours is one, and delivery is usually ten to twenty working days.
My tracking has not moved for a week. What now?
That is the point to write to the seller with your order number. A few quiet days is normal; a full working week is not.
Can I change my delivery address after ordering?
Contact the seller straight away. Before dispatch it is usually easy; afterwards it becomes a return instead.
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